Products

Overview

The Santos Silent Shop Coffee Grinder With Bag Holder 43 is a rugged, high-performance commercial grinder built for retail coffee environments. Combining the reliability of Santos' horizontal-axis grinding system with an integrated 14.17" bag holder, the #43 lets you grind and dispense directly into retail bags — from 250g to 2.2 lbs — with zero mess and maximum efficiency.

Designed and manufactured in France, this grinder is trusted by coffee shops, supermarkets, artisan roasters, delicatessens, and bakeries worldwide. The quieter motor (70.4 dBA) makes it more comfortable in retail settings than conventional commercial grinders, while the robust stainless steel and cast aluminium body ensures it handles the demands of daily professional use.

Key Features

Integrated Bag Holder (14.17" High): The built-in bag holder accepts retail bags from 250g to 2.2 lbs, allowing you to grind directly into the bag for an efficient, hygienic workflow with no secondary transfer required.

Silent Motor Operation (70.4 dBA): Significantly quieter than standard commercial grinders, making it well-suited for retail environments where customer conversation and ambiance matter.

Full Grind Range: Stepless adjustment from extra fine (espresso) to extra coarse (filter, French press, cold brew) — versatile enough to serve every customer's preference.

Horizontal Axis Grinding Discs with Feeding Screw: Ensures even, consistent feeding of beans into the grinding chamber for uniform particle size distribution and minimal heat generation.

Santos-Manufactured Precision Burrs (Ø 2.5"): Custom-designed and manufactured in-house, these burrs deliver precise, high-quality grinds across the full adjustment range.

Large 3.7 lbs Hopper: More capacity than standard shop grinders, reducing how often you need to top up during busy periods.

Simple Direct Dispensing: Coffee flows straight from the burrs into the bag — no intermediate container, no oxidation, maximum freshness.

Commercial Induction Motor with Thermal Protection: Built for intensive use, the motor is protected against overheating for consistent performance throughout the working day.

Stainless Steel & Sanitary Cast Aluminium Body: Hygienic, easy-to-clean surfaces meet food safety standards for retail and food service applications.

Technical Specifications

Grinding Disc Diameter: Ø 2.5" (Santos-manufactured, special tempered steel)

Hopper Capacity: 3.7 lbs

Bag Holder Height: 14.17" (11") — accepts bags from 250g to 2.2 lbs

Average Output: 31 lbs/hour

Noise Level: 70.4 dBA

Motor: Single phase — 220–240V / 50-60Hz / 600W (CE, RoHS) with thermal protection

Motor Speed: 1500 rpm (50 Hz) / 1800 rpm (60 Hz)

Dimensions: D 13.98" × W 7.48" × H 27.17"

Net Weight: 44 lbs

Construction: Stainless steel and sanitary cast aluminium

Certifications: CE, RoHS

Country of Origin: France

Ideal For

The Santos 43 is the grinder of choice for specialty coffee retailers, supermarket coffee stations, artisan roasters, delicatessens, bakeries, and organic food shops that sell freshly ground coffee by weight in retail bags. Its bag holder eliminates the need for a separate dispensing container, streamlining the retail process and ensuring customers receive the freshest possible product in a sealed bag.

It's also an excellent fit for venues that need to offer customers a personalised grind size — from whole-bean espresso to coarse filter — with easy, fast adjustment between orders.

Warranty & Support

Product Warranty: 2 years

Motor Warranty: 5 years

Santos is a Longtime Label certified manufacturer — independently audited and awarded for the robustness and durability of their commercial appliances. Spare parts are available for a minimum of 10 years after manufacture, protecting your investment long-term.

Refine your brewing precision with the Solid Wood Electronic Scale, meticulously designed for both coffee and tea connoisseurs. This scale marries the rustic charm of solid wood with cutting-edge electronic features, offering both precision and elegance to enhance your brewing experience.

• Precision Measurements: Provides readings accurate to 0.1g, ensuring you use the perfect amount of coffee every time.
  
  
• Walnut Finish: The scale’s body is crafted from high-quality walnut, enhances any kitchen or coffee station.
  
  
• Digital Display: Clear, real-time readings ensure precise recipe execution.
  
  
• Compact and Portable: Its compact size makes it easy to store and ideal for use in both home and professional settings.
  
  
• Power Supply: Operates on 4 AA batteries, enabling convenient and portable use without the need for an electrical outlet.

Flat-bottom paper filters designed specifically for Stagg Drippers — heavy paper, no crumpling, no sticking, no off-flavors.

These aren't generic filters that happen to fit. Fellow designed these filters specifically around the steep slope geometry of Stagg Drippers, going through many iterations to get the paper weight, flute count, and taste profile exactly right. The paper is heavy enough to resist crumpling during the pour, taste-tested for flavor neutrality, and creased with the optimal number of flutes to prevent filters from sticking together in the pack.

Features

• Designed specifically for Stagg [X] and [XF] Drippers — flat-bottom shape matches the dripper geometry for consistent fit and flow
• Heavy-weight paper — resists crumpling during the pour so the filter maintains its shape and drainage pattern
• Taste-tested for flavor neutrality — won't add papery or off-flavors to your cup
• Optimized flute count — prevents filters from sticking together in the pack for easy single-sheet separation
• Available in [X] and [XF] sizes — [XF] are the taller ones; match to your dripper size
• Looking for Aiden Coffee Maker filters? Find them here
• Packaging may vary

Warranty

We're confident in the quality of our products and have a dedicated team that ensures they're built to last. All of our products come with a warranty to guarantee they are free from manufacturing defects. For details on warranty length and how you can extend it, find your product below.

File a warranty claim here.

What time period does the Fellow warranty cover?

Our new generation of Fellow electric products carry a standard warranty of 2 years. (See table below for warranty periods by products.)

Only electric products purchased and used in the United States are eligible for product registration. Fellow's non-electric products carry a 1 year limited warranty. Non-electric products are not eligible for product registration at this time.

What does the Fellow warranty cover?

Our warranty guarantees Fellow products to be free from defects in materials and workmanship for a period of time, as outlined above. You can file a warranty claim here. Please note, in order for a warranty claim to be accepted, all of the following conditions must be met:

• You must be the original consumer.
• You must have purchased the product through Fellow or Fellow authorized retailers.
• You must have purchased and used the product in the United States, U.S. territories, or Canada.
• You must provide the original sales receipt for proof of purchase.
• You must have used the product only as intended and in accordance with the product's care instructions.

Unfortunately, our warranty does not cover:

• Damage caused by accident, misuse, abuse, improper care, or repairs performed by unauthorized personnel.
• Normal wear and tear.
• Operation with the wrong type of current or voltage.
• Failure to follow all cleaning instructions.
• Failure to comply with any safeguards listed in the instructions of the product or this warranty.
• Products used or purchased outside of the United States (and its territories) and Canada.

How do I file a warranty claim?

We'd be glad to help if you file a warranty claim here.

How do I extend my warranty?

Customers in the United States are eligible to purchase an extended warranty policy through Mulberry on select Fellow electrics. Customers are eligible to purchase an extended plan up to 90 days after purchase from Fellow or an authorized retailer.

What does the extended protection plan cover?

• Extended coverage past the manufacturer's warranty
• Damage from power surges & electrical failures
• Fast out-of-warranty replacements with free shipping & no fees

How do I sign up for a Mulberry protection plan?

It's easy - just add a protection plan to your cart and check out! After you purchase coverage, you'll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you'll be able to view your plan details and full contract terms, and file a claim as needed.

How do I file a warranty claim with Mulberry?

Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com, or by calling 1-917-994-6394.

A flat-bottom pour-over dripper engineered for consistent extraction — vacuum insulation, no-clog drainage, and a built-in ratio aid.

The Stagg Dripper's flat-bottom design and unique hole-and-bump pattern provide even, no-clog drainage that maintains consistent flow throughout the pour. Steep slopes create a longer contact time between water and coffee, and vacuum insulation keeps the brewing environment at the right temperature from start to finish. A built-in ratio aid takes the measuring out of dosing. Available in two sizes: [X] for single-cup and [XF] for up to two cups.

Features

• Flat-bottom design — promotes even saturation and consistent extraction across the full coffee bed
• Unique hole and bump drainage pattern — prevents clogging and ensures steady, controlled flow throughout the pour
• Vacuum insulation — maintains optimal brewing temperature from first pour to final drop
• Built-in ratio aid — dose indicator on the dripper wall guides correct coffee amount without a separate tool
• Steep slope geometry — increases water-to-coffee contact time for fuller extraction
• Designed for Stagg flat-bottom paper filters — compatible with [X] and [XF] paper filter sizes
• Available in two sizes: [X] for single cup, [XF] for up to two cups or the fill-up method

Warranty

We're confident in the quality of our products and have a dedicated team that ensures they're built to last. All of our products come with a warranty to guarantee they are free from manufacturing defects. For details on warranty length and how you can extend it, find your product below.

File a warranty claim here.

What time period does the Fellow warranty cover?

Our new generation of Fellow electric products carry a standard warranty of 2 years. (See table below for warranty periods by products.)

Only electric products purchased and used in the United States are eligible for product registration. Fellow's non-electric products carry a 1 year limited warranty. Non-electric products are not eligible for product registration at this time.

What does the Fellow warranty cover?

Our warranty guarantees Fellow products to be free from defects in materials and workmanship for a period of time, as outlined above. You can file a warranty claim here. Please note, in order for a warranty claim to be accepted, all of the following conditions must be met:

• You must be the original consumer.
• You must have purchased the product through Fellow or Fellow authorized retailers.
• You must have purchased and used the product in the United States, U.S. territories, or Canada.
• You must provide the original sales receipt for proof of purchase.
• You must have used the product only as intended and in accordance with the product's care instructions.

Unfortunately, our warranty does not cover:

• Damage caused by accident, misuse, abuse, improper care, or repairs performed by unauthorized personnel.
• Normal wear and tear.
• Operation with the wrong type of current or voltage.
• Failure to follow all cleaning instructions.
• Failure to comply with any safeguards listed in the instructions of the product or this warranty.
• Products used or purchased outside of the United States (and its territories) and Canada.

How do I file a warranty claim?

We'd be glad to help if you file a warranty claim here.

How do I extend my warranty?

Customers in the United States are eligible to purchase an extended warranty policy through Mulberry on select Fellow electrics. Customers are eligible to purchase an extended plan up to 90 days after purchase from Fellow or an authorized retailer.

What does the extended protection plan cover?

• Extended coverage past the manufacturer's warranty
• Damage from power surges & electrical failures
• Fast out-of-warranty replacements with free shipping & no fees

How do I sign up for a Mulberry protection plan?

It's easy - just add a protection plan to your cart and check out! After you purchase coverage, you'll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you'll be able to view your plan details and full contract terms, and file a claim as needed.

How do I file a warranty claim with Mulberry?

Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com, or by calling 1-917-994-6394.

A pour-over set for two — dripper fits directly on the double wall carafe to brew and serve without switching vessels.

The Stagg [XF] Pour-Over Set is designed for situations where you're brewing more than a single cup. The taller [XF] Dripper sits securely on the double wall glass carafe, giving you room to brew up to two cups at once — or use the fill-up method for a larger batch. The double wall carafe keeps coffee warm after brewing so the last cup is as good as the first.

Features

• Taller [XF] Dripper on double wall glass carafe — integrated setup for brewing and serving without switching containers
• Brews up to two cups — or use the fill-up method for a larger batch without sacrificing consistency
• Double wall glass carafe — keeps coffee warm after brewing so later cups stay at serving temperature
• Flat-bottom dripper with no-clog drainage pattern and vacuum insulation for even, temperature-stable extraction
• Built-in ratio aid on the dripper for correct dosing without a separate measurement tool
• Includes: Stagg [XF] Dripper and double wall glass carafe
• Compatible with Stagg [XF] Paper Filters

Warranty

We're confident in the quality of our products and have a dedicated team that ensures they're built to last. All of our products come with a warranty to guarantee they are free from manufacturing defects. For details on warranty length and how you can extend it, find your product below.

File a warranty claim here.

What time period does the Fellow warranty cover?

Our new generation of Fellow electric products carry a standard warranty of 2 years. (See table below for warranty periods by products.)

Only electric products purchased and used in the United States are eligible for product registration. Fellow's non-electric products carry a 1 year limited warranty. Non-electric products are not eligible for product registration at this time.

What does the Fellow warranty cover?

Our warranty guarantees Fellow products to be free from defects in materials and workmanship for a period of time, as outlined above. You can file a warranty claim here. Please note, in order for a warranty claim to be accepted, all of the following conditions must be met:

• You must be the original consumer.
• You must have purchased the product through Fellow or Fellow authorized retailers.
• You must have purchased and used the product in the United States, U.S. territories, or Canada.
• You must provide the original sales receipt for proof of purchase.
• You must have used the product only as intended and in accordance with the product's care instructions.

Unfortunately, our warranty does not cover:

• Damage caused by accident, misuse, abuse, improper care, or repairs performed by unauthorized personnel.
• Normal wear and tear.
• Operation with the wrong type of current or voltage.
• Failure to follow all cleaning instructions.
• Failure to comply with any safeguards listed in the instructions of the product or this warranty.
• Products used or purchased outside of the United States (and its territories) and Canada.

How do I file a warranty claim?

We'd be glad to help if you file a warranty claim here.

How do I extend my warranty?

Customers in the United States are eligible to purchase an extended warranty policy through Mulberry on select Fellow electrics. Customers are eligible to purchase an extended plan up to 90 days after purchase from Fellow or an authorized retailer.

What does the extended protection plan cover?

• Extended coverage past the manufacturer's warranty
• Damage from power surges & electrical failures
• Fast out-of-warranty replacements with free shipping & no fees

How do I sign up for a Mulberry protection plan?

It's easy - just add a protection plan to your cart and check out! After you purchase coverage, you'll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you'll be able to view your plan details and full contract terms, and file a claim as needed.

How do I file a warranty claim with Mulberry?

Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com, or by calling 1-917-994-6394.

A complete single-cup pour-over set — the dripper and tasting glass designed to work together, brew to last drop.

The Stagg [X] Pour-Over Set is built for simplicity. The flat-bottom dripper sits securely on the tasting glass, so you brew and drink from the same vessel without transferring or washing multiple containers. Fewer moving parts, less to set up, and the same consistent Stagg extraction — optimized for single-cup brewing.

Features

• Integrated dripper-on-glass design — dripper fits securely on the tasting glass for a stable, self-contained single-cup setup
• Brew and drink from the same vessel — no separate carafe, no unnecessary transfers
• Flat-bottom dripper with no-clog drainage hole and bump pattern for even, consistent extraction
• Built-in ratio aid — portion guide on the dripper wall for correct coffee dose
• Vacuum-insulated dripper — maintains brewing temperature throughout the pour
• Designed for single-cup brewing — includes Stagg [X] Dripper and matching tasting glass
• Compatible with Stagg [X] Paper Filters

Warranty

We're confident in the quality of our products and have a dedicated team that ensures they're built to last. All of our products come with a warranty to guarantee they are free from manufacturing defects. For details on warranty length and how you can extend it, find your product below.

File a warranty claim here.

What time period does the Fellow warranty cover?

Our new generation of Fellow electric products carry a standard warranty of 2 years. (See table below for warranty periods by products.)

Only electric products purchased and used in the United States are eligible for product registration. Fellow's non-electric products carry a 1 year limited warranty. Non-electric products are not eligible for product registration at this time.

What does the Fellow warranty cover?

Our warranty guarantees Fellow products to be free from defects in materials and workmanship for a period of time, as outlined above. You can file a warranty claim here. Please note, in order for a warranty claim to be accepted, all of the following conditions must be met:

• You must be the original consumer.
• You must have purchased the product through Fellow or Fellow authorized retailers.
• You must have purchased and used the product in the United States, U.S. territories, or Canada.
• You must provide the original sales receipt for proof of purchase.
• You must have used the product only as intended and in accordance with the product's care instructions.

Unfortunately, our warranty does not cover:

• Damage caused by accident, misuse, abuse, improper care, or repairs performed by unauthorized personnel.
• Normal wear and tear.
• Operation with the wrong type of current or voltage.
• Failure to follow all cleaning instructions.
• Failure to comply with any safeguards listed in the instructions of the product or this warranty.
• Products used or purchased outside of the United States (and its territories) and Canada.

How do I file a warranty claim?

We'd be glad to help if you file a warranty claim here.

How do I extend my warranty?

Customers in the United States are eligible to purchase an extended warranty policy through Mulberry on select Fellow electrics. Customers are eligible to purchase an extended plan up to 90 days after purchase from Fellow or an authorized retailer.

What does the extended protection plan cover?

• Extended coverage past the manufacturer's warranty
• Damage from power surges & electrical failures
• Fast out-of-warranty replacements with free shipping & no fees

How do I sign up for a Mulberry protection plan?

It's easy - just add a protection plan to your cart and check out! After you purchase coverage, you'll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you'll be able to view your plan details and full contract terms, and file a claim as needed.

How do I file a warranty claim with Mulberry?

Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com, or by calling 1-917-994-6394.

Experience Precision and Efficiency with the Starseeker Electric Coffee Grinder

Unlock precise grinding with the STARSEEKER E55Pro. Its 55mm titanium-plated burrs, 100-step stepless adjustment, and anti-static tech deliver consistent espresso-to-pour-over results in a durable all-metal design. Experience professional-grade grinding performance engineered for coffee enthusiasts who demand precision and consistency.

55mm Titanium Burrs

The 55mm titanium-plated conical burrs ensure consistent grinding while preserving essential coffee flavors. Durable construction provides long-lasting performance and uniform particle distribution for optimal extraction.

100-Step Precision

The 100-step stepless grind adjustment system offers 0.1mm precision for infinite fine-tuning across all brew methods. From fine espresso to coarse French press, achieve exact grind size with complete control and repeatability.

Anti-Static Technology

Plasma anti-static technology eliminates static electricity, prevents powder flyaway, and significantly reduces grind retention. Enjoy a cleaner grinding experience with less waste and easier cleanup.

Quiet Motor Performance

The 72W high-torque quiet motor delivers fast, efficient grinding while maintaining whisper-quiet operation. Experience professional performance without the noise disturbance of traditional electric grinders.

Precision Dosing

Gravity-fed powder dispersion ensures accurate, consistent dosing with precise brewing control. The magnetic dosing cup system provides stable, mess-free operation for repeatable results every time.

All-Metal Construction

Full-metal CNC-machined body crafted from aerospace-grade aluminum offers exceptional durability, scratch resistance, and premium feel. At approximately 3.5kg, the solid construction provides stability during operation.

Lab-Tested Performance

Professional particle size distribution verified through lab-tested 30-stage and 110-stage analysis. Temperature control maintains 5-10°C lower grinding temperatures (tested at equal RPM) for optimal flavor preservation.

Specifications

• Burrs: 55mm titanium-plated conical burrs
• Adjustment: 100-step stepless (0.1mm precision)
• Motor: 72W high-torque quiet motor
• Body: Aerospace-grade aluminum CNC-machined
• Weight: Approximately 3.5kg
• Technology: Plasma anti-static, gravity-fed dispersion
• Dosing: Magnetic dosing cup system
• Temperature Control: 5-10°C lower grinding temps
• Compatibility: Espresso to pour-over brewing methods

Performance data tested by Explorer Laboratory for reference only. Final product specifications may vary.

Advanced Grinding Technology for Consistent Results

The Starseeker electric coffee grinder is engineered with state-of-the-art burr grinding technology, ensuring uniform coffee grounds for the perfect brew. Unlike blade grinders that produce uneven particles, the E55Pro utilizes stainless steel conical burrs that preserve coffee flavor and aroma. This precision grinding capability allows you to customize the grind size from fine to coarse, catering to espresso machines, drip coffee makers, or French presses. Its consistent grind quality helps extract the best taste, delivering a rich, full-bodied coffee experience every time you brew.

Efficient and User-Friendly Design

This Starseeker electric coffee grinder combines power with simplicity. Featuring a robust motor, it grinds beans quickly without overheating or affecting flavor. The E55Pro's intuitive design includes a clear bean hopper with a capacity suitable for daily use, a simple one-touch control panel, and a removable grounds container for easy cleaning. Its compact size fits conveniently on any kitchen counter, making it ideal for both home and small office use. With safety locks and quiet operation, this grinder prioritizes user comfort and convenience.

Durability and Easy Maintenance

Built from high-quality materials, the Starseeker electric coffee grinder promises long-lasting performance. The stainless steel burrs resist wear and corrosion, ensuring consistent grinding over time. The hopper and grounds container are designed for quick disassembly, allowing for straightforward cleaning that maintains hygiene and prevents stale residues. Regular maintenance extends the grinder's lifespan and preserves coffee flavor integrity. Suitable for daily use, the E55Pro grinder blends durability with practicality, making it a reliable choice for coffee enthusiasts looking for quality and endurance.

A coffee scale with 0.1g accuracy, Brew Assist Mode, and a 13-hour rechargeable battery — the last scale you'll need

Tally Pro is built around the insight that a great scale should make brewing feel easier, not more complicated. Brew Assist Mode is a first-of-its-kind feature: choose your coffee-to-water ratio and Tally guides you to the target weight in real time, removing the need to calculate or monitor numbers mid-pour. The OLED display responds instantly, and the low-profile Studio Edition aesthetic suits any home or professional brewing station.

Features

• Brew Assist Mode — first-of-its-kind guided pour-over mode: set your ratio and Tally guides you to target weight in real time
• 0.1g readability — highly accurate and responsive for precise, repeatable brewing
• Max capacity: 2,500g — enough for large batch brewing and full carafe use
• OLED display — high-contrast, easy-to-read screen that stays out of your way during the pour
• Three modes: Brew Assist, Timer Mode (side-by-side timer + weight), and Weight Mode (g, oz, lbs, ml)
• 13-hour rechargeable lithium-ion battery — weeks of daily brewing between charges
• Dimensions: 177 × 150 × 33mm | Water resistant (not waterproof)
• 2-year standard warranty with option to extend via Mulberry

Warranty

We're confident in the quality of our products and have a dedicated team that ensures they're built to last. All of our products come with a warranty to guarantee they are free from manufacturing defects. For details on warranty length and how you can extend it, find your product below.

File a warranty claim here.

What time period does the Fellow warranty cover?

Our new generation of Fellow electric products carry a standard warranty of 2 years. (See table below for warranty periods by products.)

Only electric products purchased and used in the United States are eligible for product registration. Fellow's non-electric products carry a 1 year limited warranty. Non-electric products are not eligible for product registration at this time.

What does the Fellow warranty cover?

Our warranty guarantees Fellow products to be free from defects in materials and workmanship for a period of time, as outlined above. You can file a warranty claim here. Please note, in order for a warranty claim to be accepted, all of the following conditions must be met:

• You must be the original consumer.
• You must have purchased the product through Fellow or Fellow authorized retailers.
• You must have purchased and used the product in the United States, U.S. territories, or Canada.
• You must provide the original sales receipt for proof of purchase.
• You must have used the product only as intended and in accordance with the product's care instructions.

Unfortunately, our warranty does not cover:

• Damage caused by accident, misuse, abuse, improper care, or repairs performed by unauthorized personnel.
• Normal wear and tear.
• Operation with the wrong type of current or voltage.
• Failure to follow all cleaning instructions.
• Failure to comply with any safeguards listed in the instructions of the product or this warranty.
• Products used or purchased outside of the United States (and its territories) and Canada.

How do I file a warranty claim?

We'd be glad to help if you file a warranty claim here.

How do I extend my warranty?

Customers in the United States are eligible to purchase an extended warranty policy through Mulberry on select Fellow electrics. Customers are eligible to purchase an extended plan up to 90 days after purchase from Fellow or an authorized retailer.

What does the extended protection plan cover?

• Extended coverage past the manufacturer's warranty
• Damage from power surges & electrical failures
• Fast out-of-warranty replacements with free shipping & no fees

How do I sign up for a Mulberry protection plan?

It's easy - just add a protection plan to your cart and check out! After you purchase coverage, you'll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you'll be able to view your plan details and full contract terms, and file a claim as needed.

How do I file a warranty claim with Mulberry?

Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com, or by calling 1-917-994-6394.

A fully sealed carry lid for the Carter Mug range — locks in your drink so you can move without worrying about spills.

The Carry Lid is designed for the moments between places — walking out the door, heading to a meeting, commuting, or packing a bag. A fully sealed closure locks the drink in during movement, and the single-motion open-and-close mechanism means there's no fumbling when you're ready to sip. Secure enough for bag carry, simple enough to operate one-handed.

Features

• Fully sealed closure — locks drink in securely during movement, commuting, and bag carry
• Single-motion operation — opens and closes cleanly with one hand, no multi-step mechanism
• Leak-resistant design — handles the bumps and angles of bag carry without worry
• Low-profile form — lightweight and unobtrusive; adds minimal bulk to the Carter Mug
• Compatible with Carter Mug range — fits Carter Move, Slide, and Carry bodies
• BPA-free

Warranty

We're confident in the quality of our products and have a dedicated team that ensures they're built to last. All of our products come with a warranty to guarantee they are free from manufacturing defects. For details on warranty length and how you can extend it, find your product below.

File a warranty claim here.

What time period does the Fellow warranty cover?

Our new generation of Fellow electric products carry a standard warranty of 2 years. (See table below for warranty periods by products.)

Only electric products purchased and used in the United States are eligible for product registration. Fellow's non-electric products carry a 1 year limited warranty. Non-electric products are not eligible for product registration at this time.

What does the Fellow warranty cover?

Our warranty guarantees Fellow products to be free from defects in materials and workmanship for a period of time, as outlined above. You can file a warranty claim here. Please note, in order for a warranty claim to be accepted, all of the following conditions must be met:

• You must be the original consumer.
• You must have purchased the product through Fellow or Fellow authorized retailers.
• You must have purchased and used the product in the United States, U.S. territories, or Canada.
• You must provide the original sales receipt for proof of purchase.
• You must have used the product only as intended and in accordance with the product's care instructions.

Unfortunately, our warranty does not cover:

• Damage caused by accident, misuse, abuse, improper care, or repairs performed by unauthorized personnel.
• Normal wear and tear.
• Operation with the wrong type of current or voltage.
• Failure to follow all cleaning instructions.
• Failure to comply with any safeguards listed in the instructions of the product or this warranty.
• Products used or purchased outside of the United States (and its territories) and Canada.

How do I file a warranty claim?

We'd be glad to help if you file a warranty claim here.

How do I extend my warranty?

Customers in the United States are eligible to purchase an extended warranty policy through Mulberry on select Fellow electrics. Customers are eligible to purchase an extended plan up to 90 days after purchase from Fellow or an authorized retailer.

What does the extended protection plan cover?

• Extended coverage past the manufacturer's warranty
• Damage from power surges & electrical failures
• Fast out-of-warranty replacements with free shipping & no fees

How do I sign up for a Mulberry protection plan?

It's easy - just add a protection plan to your cart and check out! After you purchase coverage, you'll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you'll be able to view your plan details and full contract terms, and file a claim as needed.

How do I file a warranty claim with Mulberry?

Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com, or by calling 1-917-994-6394.

A screw-top cold lid with an included straw for sealed, splash-proof sipping — designed for all-day cold-drink carry with the Carter Mug range.

The Cold Lid + Straw gives any compatible Carter mug a purpose-built cold-drink setup. The screw-top lid seals the mug securely for carry and bag use, while the included straw provides easy sipping access without tilting or removing the lid. The straw opening includes a stopper that closes when not in use to prevent spills between sips.

Features

• Screw-top lid — seals tightly for secure carry; leak-resistant design handles bag and commute use
• Included straw — 8mm diameter straw for comfortable cold sipping without tilting or opening the mug
• Straw stopper — closes the straw port between sips to prevent spills
• Compatible with Carter Mug range — fits Carter Move Mug (16oz); check compatibility for other sizes
• For cold drinks only — not intended for use with hot beverages
• BPA-free | Lightweight design adds minimal bulk to your setup

Warranty

We're confident in the quality of our products and have a dedicated team that ensures they're built to last. All of our products come with a warranty to guarantee they are free from manufacturing defects. For details on warranty length and how you can extend it, find your product below.

File a warranty claim here.

What time period does the Fellow warranty cover?

Our new generation of Fellow electric products carry a standard warranty of 2 years. (See table below for warranty periods by products.)

Only electric products purchased and used in the United States are eligible for product registration. Fellow's non-electric products carry a 1 year limited warranty. Non-electric products are not eligible for product registration at this time.

What does the Fellow warranty cover?

Our warranty guarantees Fellow products to be free from defects in materials and workmanship for a period of time, as outlined above. You can file a warranty claim here. Please note, in order for a warranty claim to be accepted, all of the following conditions must be met:

• You must be the original consumer.
• You must have purchased the product through Fellow or Fellow authorized retailers.
• You must have purchased and used the product in the United States, U.S. territories, or Canada.
• You must provide the original sales receipt for proof of purchase.
• You must have used the product only as intended and in accordance with the product's care instructions.

Unfortunately, our warranty does not cover:

• Damage caused by accident, misuse, abuse, improper care, or repairs performed by unauthorized personnel.
• Normal wear and tear.
• Operation with the wrong type of current or voltage.
• Failure to follow all cleaning instructions.
• Failure to comply with any safeguards listed in the instructions of the product or this warranty.
• Products used or purchased outside of the United States (and its territories) and Canada.

How do I file a warranty claim?

We'd be glad to help if you file a warranty claim here.

How do I extend my warranty?

Customers in the United States are eligible to purchase an extended warranty policy through Mulberry on select Fellow electrics. Customers are eligible to purchase an extended plan up to 90 days after purchase from Fellow or an authorized retailer.

What does the extended protection plan cover?

• Extended coverage past the manufacturer's warranty
• Damage from power surges & electrical failures
• Fast out-of-warranty replacements with free shipping & no fees

How do I sign up for a Mulberry protection plan?

It's easy - just add a protection plan to your cart and check out! After you purchase coverage, you'll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you'll be able to view your plan details and full contract terms, and file a claim as needed.

How do I file a warranty claim with Mulberry?

Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com, or by calling 1-917-994-6394.

A ready-to-gift pair of True Taste ceramic-coated tumblers — choose Rocky Lowball or Ruby Wine, packaged together in a gift box.

The Picnic Tumbler Set gives you two of Fellow's outdoor tumblers in a single, ready-to-gift box. Choose between a pair of 10oz Rocky Lowball Tumblers with wide openings sized for whiskey cubes, or a pair of 12oz Ruby Wine Tumblers with smooth internal geometry designed to enhance wine aromas and direct flow to different parts of the palate.

Features

• Comes as a gift-ready pair — two tumblers in a presentation box, no extra packaging needed
• True Taste ceramic coating — flavor-neutral interior on both Rocky and Ruby, no metallic aftertaste
• Thin, drinkable lip — comfortable sipping experience across both tumbler styles
• Vacuum-insulated stainless steel bodies — cold for 24 hours, hot for 12 hours
• Weighted base — stable on outdoor surfaces, tables, and blankets
• Swipe-to-sip splash-resistant lids — secure between sips without slowing you down
• Rocky (10oz): wide opening fits standard whiskey cubes | Ruby (12oz): smooth internal geometry enhances wine aromas and flavor

Warranty

We're confident in the quality of our products and have a dedicated team that ensures they're built to last. All of our products come with a warranty to guarantee they are free from manufacturing defects. For details on warranty length and how you can extend it, find your product below.

File a warranty claim here.

What time period does the Fellow warranty cover?

Our new generation of Fellow electric products carry a standard warranty of 2 years. (See table below for warranty periods by products.)

Only electric products purchased and used in the United States are eligible for product registration. Fellow's non-electric products carry a 1 year limited warranty. Non-electric products are not eligible for product registration at this time.

What does the Fellow warranty cover?

Our warranty guarantees Fellow products to be free from defects in materials and workmanship for a period of time, as outlined above. You can file a warranty claim here. Please note, in order for a warranty claim to be accepted, all of the following conditions must be met:

• You must be the original consumer.
• You must have purchased the product through Fellow or Fellow authorized retailers.
• You must have purchased and used the product in the United States, U.S. territories, or Canada.
• You must provide the original sales receipt for proof of purchase.
• You must have used the product only as intended and in accordance with the product's care instructions.

Unfortunately, our warranty does not cover:

• Damage caused by accident, misuse, abuse, improper care, or repairs performed by unauthorized personnel.
• Normal wear and tear.
• Operation with the wrong type of current or voltage.
• Failure to follow all cleaning instructions.
• Failure to comply with any safeguards listed in the instructions of the product or this warranty.
• Products used or purchased outside of the United States (and its territories) and Canada.

How do I file a warranty claim?

We'd be glad to help if you file a warranty claim here.

How do I extend my warranty?

Customers in the United States are eligible to purchase an extended warranty policy through Mulberry on select Fellow electrics. Customers are eligible to purchase an extended plan up to 90 days after purchase from Fellow or an authorized retailer.

What does the extended protection plan cover?

• Extended coverage past the manufacturer's warranty
• Damage from power surges & electrical failures
• Fast out-of-warranty replacements with free shipping & no fees

How do I sign up for a Mulberry protection plan?

It's easy - just add a protection plan to your cart and check out! After you purchase coverage, you'll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you'll be able to view your plan details and full contract terms, and file a claim as needed.

How do I file a warranty claim with Mulberry?

Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com, or by calling 1-917-994-6394.

A uniquely angled slide lid for the Carter Move Mug — opens with the flick of a thumb and locks back to seal in heat and flavor.

The Slide Lid is the original lid designed for the award-winning Carter Move Mug. The angled slide mechanism lets you open and close the drinking port with a single thumb motion — no tilting, no gripping, no removing the lid. It seals securely between sips to lock in heat and prevent spills, making it the natural choice for commuters, drivers, and anyone who drinks coffee while moving.

Features

• Angled slide mechanism — uniquely designed to open and close with one thumb flick in a natural, ergonomic motion
• Secure closed position — locks heat and flavor in between sips; won't pop open accidentally in a bag
• One-handed operation — designed for use while driving, walking, or otherwise occupied
• Leak-resistant seal — holds securely during commute and bag carry
• Compatible with Carter Move Mug — the original lid designed specifically for this mug body
• BPA-free | Lightweight design adds no unnecessary bulk

Warranty

We're confident in the quality of our products and have a dedicated team that ensures they're built to last. All of our products come with a warranty to guarantee they are free from manufacturing defects. For details on warranty length and how you can extend it, find your product below.

File a warranty claim here.

What time period does the Fellow warranty cover?

Our new generation of Fellow electric products carry a standard warranty of 2 years. (See table below for warranty periods by products.)

Only electric products purchased and used in the United States are eligible for product registration. Fellow's non-electric products carry a 1 year limited warranty. Non-electric products are not eligible for product registration at this time.

What does the Fellow warranty cover?

Our warranty guarantees Fellow products to be free from defects in materials and workmanship for a period of time, as outlined above. You can file a warranty claim here. Please note, in order for a warranty claim to be accepted, all of the following conditions must be met:

• You must be the original consumer.
• You must have purchased the product through Fellow or Fellow authorized retailers.
• You must have purchased and used the product in the United States, U.S. territories, or Canada.
• You must provide the original sales receipt for proof of purchase.
• You must have used the product only as intended and in accordance with the product's care instructions.

Unfortunately, our warranty does not cover:

• Damage caused by accident, misuse, abuse, improper care, or repairs performed by unauthorized personnel.
• Normal wear and tear.
• Operation with the wrong type of current or voltage.
• Failure to follow all cleaning instructions.
• Failure to comply with any safeguards listed in the instructions of the product or this warranty.
• Products used or purchased outside of the United States (and its territories) and Canada.

How do I file a warranty claim?

We'd be glad to help if you file a warranty claim here.

How do I extend my warranty?

Customers in the United States are eligible to purchase an extended warranty policy through Mulberry on select Fellow electrics. Customers are eligible to purchase an extended plan up to 90 days after purchase from Fellow or an authorized retailer.

What does the extended protection plan cover?

• Extended coverage past the manufacturer's warranty
• Damage from power surges & electrical failures
• Fast out-of-warranty replacements with free shipping & no fees

How do I sign up for a Mulberry protection plan?

It's easy - just add a protection plan to your cart and check out! After you purchase coverage, you'll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you'll be able to view your plan details and full contract terms, and file a claim as needed.

How do I file a warranty claim with Mulberry?

Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com, or by calling 1-917-994-6394.