Prime Brew Supply – FAQ

Orders & Purchasing

Q: How do I place an order?
A: Orders can be placed directly through our website. For larger projects or custom setups, you can contact us for tailored recommendations before purchasing.

Q: Can you help me choose the right equipment?
A: Yes — we work with you to match equipment to your environment, volume, and workflow, not just brand or price.

Q: Do you offer bulk or commercial pricing?
A: Yes, we offer pricing support for cafés, multi-unit operators, and commercial projects. Contact us for details.

Shipping & Delivery

Q: How are machines shipped?
A: Most commercial equipment ships via freight on a pallet to ensure safe delivery. Smaller items ship via UPS or FedEx.

Q: Is delivery curbside or inside?
A: Freight deliveries are typically curbside. Liftgate or inside delivery may be available upon request.

Q: How long does shipping take?
A: Lead times vary by supplier and product. Most orders ship within a few business days, with transit depending on location.

 Installation & Setup

Q: Do you provide installation services?
A: We do not directly install equipment, but we can connect you with qualified technicians in your area.

Q: Do I need professional installation?
A: In many cases, yes. Commercial espresso machines require proper electrical, water, and filtration setup to perform correctly and maintain warranty coverage.

Q: What is required to install a commercial espresso machine?
A: Most setups require:

• 220–240V power
• Water line connection
• Filtration system
• Drain access

These factors are critical for proper workflow and performance

Service, Repairs & Warranty

Q: What happens if my machine needs repair?
A: We help connect you with service technicians or manufacturer support depending on your location.

Q: Do you have repair technicians nationwide?
A: Technician availability varies by region. We are actively building a service network and can help you find support near you.

Q: What warranty comes with the equipment?
A: Warranty coverage varies by manufacturer, but most commercial machines include at least a 1-year warranty.

Q: Does improper installation affect the warranty?
A: Yes — incorrect installation can lead to performance issues and may void warranty coverage.

Returns & Issues

Q: What is your return policy?
A: Return policies vary by supplier and product type. Please contact us before purchasing for specific details.

Q: What if my order arrives damaged?
A: Inspect all shipments upon delivery. If damage is visible, note it with the carrier and contact us immediately.

Water & Maintenance

Q: Do I need water filtration?
A: Yes — proper water filtration is essential to prevent scale buildup and maintain machine performance.

Q: How often should I maintain my machine?
A: Regular cleaning, backflushing, and descaling are required to extend machine lifespan and ensure consistent performance

Equipment & Performance

Q: What’s the difference between commercial and home machines?
A: Commercial machines are built for high-volume use, with larger boilers, stronger components, and consistent performance under demand

Q: How do I choose the right espresso machine?
A: The best choice depends on:

• Daily drink volume
• Available space
• Power and plumbing
• Barista experience

Matching equipment to your workflow is more important than brand alone

 Support & Partnership

Q: Do you offer support after purchase?
A: Yes — we assist with setup guidance, troubleshooting, and connecting you with service resources.

Q: Who do you work with?
A: We support:

• Cafés
• Mobile coffee operators
• Kiosks
• Restaurants
• Offices

Q: Can you help with full coffee setup planning?
A: Absolutely. We help design equipment setups based on real-world usage, not one-size-fits-all packages.

Q: What if I’m not sure what I need?
A: That’s exactly what we’re here for — we’ll walk you through it step-by-step.