Refunds & Returns

Understanding Our Refunds Policy

Return and Refund Policy

Effective Date: 11/8/2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Prime Brew Supply website located at www.PrimeBrewSupply.com

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@PrimeBrewSupply.com

Phone: 732-710-6037

Address: 862 Wraight Ave Brick NJ 08724

Hours: Monday–Friday, 9AM-5PM EST 

3. Return Eligibility

Customers in United States and Canada have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

Original Packaging: The item must be in the original packaging, with all labels and tags attached.

Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

To initiate a return:

Contact Customer Service:

Email us at Support@PrimeBrewSupply.com or call 732-710-6037 within 30 days of receiving your order.

Provide your order number and a detailed reason for the return.

Return Authorization:

After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

Package the Item Safely:

Securely pack the item in its original packaging.

Ensure all accessories, manuals, and free gifts are included.

Include Documentation:

Include the return authorization form and any necessary supporting documents or images.

Attach Shipping Label:

Download and print the return shipping label provided in our email.

Affix the label to the outside of the package.

4.3 Shipping the Return

Shipping Method:

Use USPS, UPS, FEDEX

4.3  Shipping the Return

 Ship the package within 7 days of receiving the return authorization.

 Use a trackable shipping method to ensure your package arrives safely.

Return Window:

Ship the item within 7 days after receiving the return authorization.

5. Return Shipping Costs

Customer Responsibility:

All return shipping costs are the responsibility of the customer

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Eligibility:

Items must be unused, undamaged, and in original packaging.

Return request must be made within 30 days of receipt.

Refund:

A refund will be issued to the original payment method, minus any applicable restocking fees.

6.2 Defective or Damaged Goods

Notification:

Contact us within 48 hours of receiving the item.

Documentation:

Provide photos or videos of the defect or damage.

Resolution:

We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

Notification:

Inform us immediately upon receipt.

Resolution:

We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.4 Product Never Arrived

Notification:

Contact us if your product does not arrive within the estimated delivery time.

Resolution:

We will initiate an investigation with the carrier.

If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

Before Shipment:

You can cancel your order for a full refund if it has not yet been shipped.

After Shipment:

If the order has already been shipped, please follow the return procedure after receiving the product.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

Commercial espresso machines

Custom or Personalized Products:

Items made to your specifications or clearly personalized.

Perishable Goods:

Such as food, flowers, newspapers, or magazines.

Intimate or Sanitary Goods:

Including underwear, swimwear, and personal care items, unless unopened and unused.

Gift Cards and Downloadable Software Products.

8. Refunds

8.1 Refund Conditions

Approval:

Refunds are issued after we receive and inspect the returned item.

Notification:

We will notify you via email regarding the approval or rejection of your refund.

Condition:

Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

Method:

Refunds will be processed to the original payment method used at the time of purchase.

Time Frame:

It may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

Condition Issues:

Items not in original condition, damaged, or missing parts for reasons not due to our error.

Late Returns:

Items returned more than 31 days after delivery.

9. Exchanges

Eligibility:

We replace items if they are defective, damaged, or incorrect.

Process:

To request an exchange, contact us at Support@PrimeBrewSupply.com

Shipping Costs:

For defective or incorrect items, we cover the shipping costs.

For exchanges due to change of mind, customers are responsible for shipping costs.

10. Timelines

Return Window:

Returns must be reported and shipped within 30 days of receiving the product.

Return Processing:

After receiving and inspecting the returned item, we will process the refund

within 14 days.

Refund Period:

It may take up to 14 days for the refund to appear in your account after approval.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

14. Questions and Support

For more information, please:

Visit our FAQ

Contact our Customer Service team:

Email: Support@PrimeBrewSupply,com

Phone: 732-710-6037

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Prime Brew Supply

Support@PrimeBrewSupply.com

732-710-6037

862 Wraight Ave Brick NJ 08724

Eligibility for Refunds

Our refunds policy is designed to ensure customers feel confident in their purchases. To be eligible for refunds, items must be returned within the specified return window, typically 30 days from the delivery date. Products should be in their original condition and packaging, unused and undamaged. Certain categories, such as personalized or final sale items, may not qualify for refunds. We recommend carefully reviewing product details at purchase to understand any exceptions. Following these guidelines helps speed up the refund process and fosters a transparent return experience for everyone involved.

How to Request a Refund

Requesting a refund is simple and straightforward. Customers can initiate the process by contacting our customer service team via email or phone, providing their order number and reason for return. After approval, shipping instructions and a return label will be supplied. It is important to use the original packaging and ship the item promptly to meet return deadlines. Keeping the shipment tracking number is advised to avoid any disputes. Our dedicated team works to process refunds efficiently once the returned product is received and inspected.

Refund Processing Time and Method

Once a return is accepted, refunds are processed typically within 7 to 10 business days. The refund amount will be credited back to the original payment method used during purchase. Customers will receive a confirmation email when the refund is issued. For payments made via credit cards, it might take additional time for the amount to reflect on statements depending on the banking institution. Our goal is to make refunds convenient and transparent, ensuring customer satisfaction and trust throughout the purchase journey.