Frequently Asked Questions

Orders

How can I place an order?

Simply browse our catalog, add your desired products to your cart, and proceed to checkout. Once your order is confirmed, you'll receive an order confirmation email.

Can I modify or cancel my order?

If your order hasn't been processed or shipped, contact our support team as soon as possible. We'll do our best to accommodate your request.

How do I track my order?

Once your order ships, you'll receive a confirmation email containing your tracking number and shipping information.

Shipping

Do you ship throughout the United States?

Yes. We ship to customers across the United States.

How long does shipping take?

Shipping times vary depending on the product and destination. Most orders are processed within 1–3 business days, and delivery times vary by carrier and product availability.

Do you offer expedited shipping?

Expedited shipping may be available on select products during checkout.

Will my order arrive in multiple shipments?

Yes. Orders containing products from different warehouses or manufacturers may arrive separately.

Products

Are your espresso machines new?

Yes. Unless otherwise stated, all equipment sold on Prime Brew Supply is brand new and sourced from trusted manufacturers.

How do I know which machine is right for me?

Our product pages include detailed specifications and recommended use cases. If you need help, our team is happy to provide recommendations based on your needs.

Do you sell replacement parts and accessories?

Yes. We offer a wide selection of replacement parts, accessories, grinders, filtration systems, and coffee equipment.

Warranty & Returns

Do your products include a warranty?

Many products include a manufacturer's warranty. Warranty coverage varies by brand and product. Please refer to the individual product page for details.

What if my order arrives damaged?

Inspect your shipment upon delivery. If your item arrives damaged, contact us immediately with photos of the product and packaging so we can assist you promptly.

Can I return a product?

Returns are accepted in accordance with our Return & Refund Policy. Please review our policy before initiating a return.

Payments

What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, and other secure payment methods available during checkout.

Is financing available?

If financing options are available, they will be displayed during checkout.

Coffee Equipment

How often should I clean my espresso machine?

Basic cleaning should be performed daily, while deeper maintenance depends on usage and the manufacturer's recommendations. Regular maintenance improves coffee quality and extends equipment life.

What's the difference between a single boiler and a dual boiler espresso machine?

A single boiler machine uses one boiler for brewing and steaming, while a dual boiler machine has separate boilers, allowing you to brew espresso and steam milk simultaneously.

Support

How can I contact Prime Brew Supply?

Our customer support team is available during business hours via phone or email. You can also submit an inquiry through our Contact Us page.

What are your business hours?

Monday through Friday, 9:00 AM – 5:00 PM.